Symptom
500 Internal Server Error happens when opening Employee Self Service (ESS) and the error message shows as below:
"Failed to process request. Please contact your system administrator."
Log Id: [XXXXXX]
Trace Id: [YYYYYY]
According to the "Trace Id" or "Log Id", a following similar error message can be seen in defaultTrace:
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#Error#com.sap.engine.services.servlets_jsp.#
...
500 Internal Server Error is returned for HTTP request [https://<host>:<port>/webdynpro/resources/sap.com/pb/PageBuilder]:
component [dispatcher],
web module [webdynpro/resources/sap.com/ess~...],
application [sap.com/ess~...],
DC name [],
CSN component[],
problem categorization [],
internal categorization []
[EXCEPTION]
java.lang.IllegalArgumentException: Not a valid view element suffix -1
at com.sap.tc.webdynpro.clientserver.uielements.adaptbase.AbstractAdapter.getClientUIElementId(AbstractAdapter.java:1188)
at com.sap.tc.webdynpro.clientserver.uielib.standard.uradapter.GridLayoutAdapter$Cells._getRuntimeId(GridLayoutAdapter.java:768)
at com.sap.tc.webdynpro.clientserver.uielements.adaptbase.AbstractAdapter.getId(AbstractAdapter.java:354)
at com.sap.tc.webdynpro.clientserver.uielib.standard.uradapter.GridLayoutAdapter$Cells.getParameter(GridLayoutAdapter.java:958)
at com.sap.tc.ls.renderer.ie6.LSGridLayoutRenderer.renderGridLayoutCellFragment(LSGridLayoutRenderer.java:1437)
at com.sap.tc.ls.renderer.ie6.LSGridLayoutRenderer.renderGridLayoutRowFragment(LSGridLayoutRenderer.java:1179)
at com.sap.tc.ls.renderer.ie6.LSGridLayoutRenderer.renderGridLayoutBaseFragment(LSGridLayoutRenderer.java:955)
at com.sap.tc.ls.renderer.ie6.LSGridLayoutRenderer.renderGridLayoutFragment(LSGridLayoutRenderer.java:362)
at com.sap.tc.ls.renderer.ie6.LSGridLayoutRenderer.render(LSGridLayoutRenderer.java:100)
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Environment
SAP NetWeaver java server
Web dynpro java application
Keywords
EP, Portal, 500, internal server service, ESS, Employee Self Service, runtimeId, gridlayout, adapter, Not a valid view element suffix, IllegalArgumentException, webdynpro, web dynpro, java, 500 Internal Server Error, Failed to process request ,Please contact your system administrator, Log Id, Trace Id, webdynpro/resources/sap.com/pb/PageBuilder, pb, PageBuilder, ESS , KBA , BC-WD-JAV , WebDynpro Java , BC-WD-UR , Unified Rendering , Problem
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