3223411 - No Customer Invoice Request Created After Outbound Delivery Released for Service Order

You find that Customer Invoice Request is not created after Outbound Delivery released for the service order.

SAP BUSINESS BYDESIGN

1. Go to Customer Invoicing work center.
2. Go to Invoice Requests view.
3. Open Advance search and search Service Order ABC (where ABC stands for the service order ID)
4. There is no outbound delivery invoice request.
5. Open the Service Order ABC in Document Flow tab, the Outbound Delivery EFG (where EFG stands for Outbound Delivery ID) is released. Status: In Process; Service Status: Released; Delivery Status: In Process; Invoice Status: Not Relevant

In the Service Order ABC, the Item Type is Spare part - advanced ship or sales (SHIP).

If you check Service Confirmation XYZ (where XYZ stands for service confirmation), it is marked as non billable. No invoice is created if the Non- Billable checkbox is not active in the Service Order but the Non- Billable checkbox is active in the Service Confirmation.

This scenario is possible for product type SHIP, DIGI and SECO. However, for Service – fixed price items this is not allowed.

The Service Order item will be completed if the Service Confirmation is released with order completion.

Invoice and Delivery status in the service order will be Finished.

Help Document: Services

Service Order, Service Confirmation, Outbound Delivery, Invoice Request, Non-Billable, SHIP,DIGI, SECO , KBA , AP-SVO-SO , Service Order , Problem