3223421 - The Error "No time file or org. assignment without gaps found between and" is Displayed When Releasing a Service Confirmation

When releasing the Service Confirmation with Order Completion, the error "No time file or org. assignment without gaps found between and" is being displayed in the UI.

SAP Business ByDesign

1. Go to the Service Orders Work Center.
2. Go to the Service Order Processing View.
3. Filter for All Orders.
4. Search for the Service Order ABC (where ABC represents the Service Order ID).
5. Open, Select View All.
6. Click Confirm Service Execution button.
7. In the new Service Confirmation EFG screen, click Release with Order Completion button (where EFG stands for service confirmation ID).

The Error "No time file or org. assignment without gaps found between and" is displayed.

Scenario 1:

The functionality that automatically creates time entries for Service Confirmations is currently "In Scope" in the system. Therefore, the question "Do you want automatic time recording for service orders?" under the Questions Step for the Service and Repair Business Topic has been scoped.

However, at the same time the Time and Labor Management is not scoped in the system, so the employees do not have a time file and the error "No time file or org. assignment without gaps found between and" is displayed when releasing the  Service Confirmation.

Scenario 2:

The employee maintained in the Service Confirmation EFG is missing in the Employees View of Personnel Administration Work Center, therefore the error "No time file or org. assignment without gaps found between and" will also be displayed when releasing the Service Confirmation.

Scenario 3:

The functionality that automatically creates time entries for Service Confirmations is currently "In Scope" in the system. Therefore, the question "Do you want automatic time recording for service orders?" under the Questions Step for the Service and Repair Business Topic has been scoped. However,  no time entry exists for the Service Performer. 

In this scenario, in order to release the Service Confirmation, a Time Entry will be required to be recorded for the Service Performed (Employee or Service Agent) maintained in the Service Confirmation document.

The Service Performer for the Service Confirmation will be carried our from the preceding documents, however it can be altered in the Service Confirmation before the Time Entry is recorded in the system.

When the Scoping Question "Do you want automatic time recording for service orders?" is "Not Scoped" in the system, then the Service Performer (Service Agent) will not be mandatory to be maintained. This occurs because the system does not require a Time Record for either the Employee or the Service Agent when the Scoping Question "Do you want automatic time recording for service orders?" is "Not Scoped".

Scenario 1:

If the Time and Labor Management is not required in the system, this functionality should be descoped in the system.

Scenario 2:

Make the employee available in the Employees View of Personnel Administration Work Center. The employees maintained in the Service Confirmation should be available for time recording in this scenario.

Scenario 3:

Ensure a time entry is recorded for the Employee or Service Agent.

Enterprise Resource Planning Blogs by SAP

KBA 2058364 - Employee Missing in the Employees View of Personnel Administration

Service Confirmation, Personnel Administration, Employees, Time and Labor Management , KBA , SRD-CRM-SEO , Service Orders , How To