SAP Knowledge Base Article - Public

3223421 - Service Confirmation Can't be Released with Error "No time file or org. assignment without gaps found between and"

Symptom

You want to release the Service Confirmation with order completion. However, the Service Confirmation can't be released with Error "No time file or org. assignment without gaps found between and".

Environment

SAP BUSINESS BYDESIGN

Reproducing the Issue

  1. Open Service Order ABC (where ABC stands for service order ID)
  2. Click Confirm Service Execution button
  3. In the new service confirmation EFG (where EFG stands for service confirmation ID) screen, click Release with Order Completion button.
  4. The Error "No time file or org. assignment without gaps found between and" occurs.

Cause

You have scoped the new functionality that automatically created time entries for Service Confirmations. The question "Do you want automatic time recording for service orders?" under the Questions Step for the Service and Repair Business Topic has been scoped.

https://blogs.sap.com/2021/02/09/business-bydesign-service-order-confirmations-in-the-employee-time-sheet/

However, at the same time, you do not have Time and Labor Management scoped in your system, so the employees do not have a time file and therefore you are getting the error.

OR

If the Employee maintained in the service confirmation is missing in the Employees View of Personnel Administration Work Center, you will also get this error.

Resolution

If you do not want to use Time and Labor management, you should descope this functionality.

OR

Make the employee available in the Employees View of Personnel Administration Work Center. You should use employees who are available for time recording.

See Also

Blog: https://blogs.sap.com/2021/02/09/business-bydesign-service-order-confirmations-in-the-employee-time-sheet/

KBA 1979627 - Employees are Missing in Personnel Administration work center 

KBA 2058364 - Employee Missing in the Employees View of Personnel Administration

Keywords

Service Confirmation, time file, Personnel Administration, Employees, Time and Labor management , KBA , SRD-CRM-SEO , Service Orders , Problem

Product

SAP BUSINESS BYDESIGN 2111 ; SAP Business ByDesign 2022 ; SAP Business ByDesign 2105 ; SAP Business ByDesign 2108 ; SAP Business ByDesign 2205