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SAP Knowledge Base Article - PreviewSymptom
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
You wish to know how to remove one category from the AskHR Category catalog (e.g. "Others") and keep the same category on the C4C system (e.g. if a case comes in via chatbot)
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Environment
SAP SuccessFactors Employee Central Services Center
SAP SuccessFactors Ask HR
Product
SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions
Keywords
Category, categories, service category, service categories, AskHR, Ask HR, ECSC, Employee Central Services Center, EC Services Center, catalog, C4C catalog, remove , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , How To
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