SAP Knowledge Base Article - Public

3223656 - [Onboarding] E-Signature not triggered

Symptom

  • E-Signature is not triggered for the external user
  • In the business process tile following error is seen:
  • The file size of xxx exceeds the maximum file size limit of 5,000 kilobytes

Environment

SAP SuccessFactors Onboarding 

Cause

  • In the Provisioning Attachment Maximum file size is maintained as 5M and the file exceeds this value

Resolution

  • Go to Provisioning -> Company Settings
  • Under Attachment Maximum file size select 10 m from the drop down

Keywords

Onboarding, e-signature tile, The file size of xxx exceeds the maximum file size limit of 5,000 kilobytes, maximum file size limit of 5,000 kilobytes , KBA , LOD-SF-OBX-DG , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding 2205