Symptom
- E-Signature is not triggered for the external user
- In the business process tile following error is seen:
- The file size of xxx exceeds the maximum file size limit of 5,000 kilobytes
Environment
SAP SuccessFactors Onboarding
Cause
- In the Provisioning Attachment Maximum file size is maintained as 5M and the file exceeds this value
Resolution
- Go to Provisioning -> Company Settings
- Under Attachment Maximum file size select 10 m from the drop down
Keywords
Onboarding, e-signature tile, The file size of xxx exceeds the maximum file size limit of 5,000 kilobytes, maximum file size limit of 5,000 kilobytes , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem
Product
SAP SuccessFactors Onboarding all versions