SAP Knowledge Base Article - Public

3223697 - When Viewing the People Selector, Cannot See All Employees

Symptom

The People Selector in Goal Management is not loading at higher system resolutions.

Environment

SAP SuccessFactors Goal Management

Reproducing the Issue

  1. Navigate to Windows Resolution Settings
  2. Display Resolution: 125% and 1920 x 1200
  3. Browser Zoom: 125%
  4. Log into the Instance and select the dropdown menu > Goals
  5. On left-hand side of screen, only first set of direct reports is visible

Cause

Browser zoom settings with 125% are being used with computer display settings of 125%. 

Resolution

SuccessFactors is designed to work with zoom settings in either the browser or the computer settings, but not both used at the same time.

Either remove the 125% zoom for the browser, or remove the 125% from the computer display settings.

Keywords

success factors, accessibility, wcag, high resolution, monitor display, high resolution monitor display, GM, goals, people list , KBA , LOD-SF-GM-ACC , SuccessFactors Goal Management Accessibility , Problem

Product

SAP SuccessFactors HXM Suite all versions