SAP Knowledge Base Article - Public

3224239 - "Maintain Onboarding and Offboarding Document Templates" - Certain Forms Cannot be Loaded

Symptom

  • "Maintain Onboarding and Offboarding Document Templates"
  • Some forms cannot be uploaded

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into instance
  2. Go to "Maintain Onboarding and Offboarding Document Templates"
  3. Try to upload the "Form X" form and it should upload successfully
  4. Try to upload the "Form Y" form and it's not working
  5. It appears to be stuck on a loading screen

Cause

  • Document size.
  • Regardless of settings in Provisioning for Document Attachment, attachment limit is only 10 MB.

Resolution

Keywords

Maintain Onboarding and Offboarding Document Templates, Onboarding, Offboarding, Upload template, How To , KBA , LOD-SF-OBX-DG , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding 2205