SAP Knowledge Base Article - Public

3224346 - "Internal Server Error" appears when going to Admin Center

Symptom

Customer encountered "Internal Server Error" trying to access the Admin Center.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to customer’s instance
  2. Go to Admin Center

The error will appear.

Issue is not reproducible on support's end and even confirmed by engineering team.

Cause

Customer confirmed that their IT has detected that the link to Admin Center is blocked by TrendMicro.

Resolution

Customer's IT department have added the URL into their whitelist and it fixed the issue.

Keywords

admin centre, internal server error, not accessible , KBA , LOD-SF-PLT-SUP , In Product Supprt Issues (Not Launchpad Issues) , How To

Product

SAP SuccessFactors HXM Suite Core 2205