SAP Knowledge Base Article - Public

3224357 - Create Account and Create Individual Customer Buttons inside Ticket Creation Screen


You are looking for the buttons to Create Account and Create Individual Customer on Ticket creation screen but cannot see them.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets screen.
  3. Click on the plus sign for more.
  4. Open the Value Help on the Account field.
  5. No button to Create Account is seen.


The button is only visible on the Customer field. There, both Create Account and Create Individual Customer can be seen and used.


This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use or the Partnerfinder.
2.  If you are a customer:

    1. Contact your Account Executive;
    2. Check the link

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.

See Also

2556030 - Employee, Customer, Account and Individual Customer Field not Shown in Tickets Quick Create


Customers ; Adaptation Mode ; /Root/AccountThingType ; , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer core applications all versions