3224462 - The Synchronization from Outlook to By Design doesn't Work for Activities, E-mails to the Accounts, Appointments.

The Synchronization from Outlook to By Design doesn't Work for Activities, E-mails to the Accounts, Appointments.The Outlook Activity log Activities are Displayed.

The Activities Initiated from ByD to Email Account, is synced to the Outlook. Butfom Outlook to ByDesign, it doesnt work.

SAP Business ByDesign

E-mail (Microsoft Outlook)

1. Right click E-mail.
2. Add E-mail.
3. Add Reference and Select Account.
4. Search and Select the Account XXX Select Add Reference(XXX being the Existing Account ID)
5. Submit

Appointment (Outlook Calendar)

1. New Appointment Input Date and Time, Click on Save and Close.
2. Right Click Created Appointment and Click Add Appointment
3. Add Reference and Select Account.
4. Search and Select the Account XXX Select Add Reference
5. Submit

Task (Outlook Tasks)

1. New Task, Select Input Subject, Start Date, Due Date and Body Text, Click Save and Close.
2. Right Click Task and Click on Add Task.
3. Add Reference Select Account.
4. Search and Select the Account XXX Select Add Reference
5. Submit

Check Account Activity in ByD.
1. Access Account Management> Activities.
2. Select All Activities Group Filter
3. All Outlook tagged activities cannot be found in ByDesign. Eventhough in the outlook activity log below activities are displayed.

In Edit Project Scope, the check box Group Responsibilities For Contacts is not checked.

1.Go to First Implementation and open Edit project scope.

2.Navigate to questions>Business Partners>Handling of Business Partners

3. Review and select the question under Group: Responsibilities for Contacts- Do you want to maintain direct responsibilities for contacts?

Outlook, Bydesign, Sync, Responsibilities for Contacts, Contacts, Account, Appointment, E-mail , KBA , SRD-CC-OIN-GW , Groupware , Problem