Symptom
Customer may have a requirement regarding how to delete or archive any output items that are displayed in the 'Manage Output Items' app with one of the statuses – 'In Preparation' or 'To Be Output'. For example, for the Application Object Type 'Customer Statement (FFO_CORR_CUSST)' there are about 2,000 pending requests in the status 'In Preparation', which should not be sent or printed. What should we do?
Environment
- SAP S/4HANA Cloud
Resolution
Here is the action plan for the requirement:
For Customer:
- Customer's written approval is required, such as 'SAP is allowed to delete these 'In Preparation' or 'To Be Output' output items'.
- Provide with detailed steps to get the stable list of the output items.
For SAP:
- With above information, the expert from each application need to confirm if deleting these output items indeed will not affect the related business.
- With the confirmation from application view, the case can be handed over to next support level of component CA-GTF-OC who will help the customer remove these unnecessary output items.
Keywords
KBA , CA-GTF-OC , SAP S/4HANA output management , Problem
Product
SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions