3224797 - Blank Error for pending hire from draft - Employee Central

While adding a new employee, a blank error is shown:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Employee Central

1. Go to 'Manage Pending Hires';
2. Select a user stored as a draft;
3. Proceed with the hire in all steps;
4. Blank error is shown in some point, for example after the Job Information section.

When opening the developer tools at the moment the error is thrown, the message "EMPFILE_FT_INVALID_PICKLIST_FORMAT" appears, with the affected HRIS Element and field before it.

There was some value stored in the picklist field and this value was deleted in the picklist, or the picklist was added to the field in BCUI after its value was populated for the user. 

To find out which is the affected field:

1. Open the developers tool and go to the tab 'Network';
2. Proceed with the action that throws the error;
3. Access the record with name "hrisHireControllerProxy.getNewPage.dwr";
4. Access the 'Response' tab;
5. Check the HRIS Element and the field besides the error 'EMPFILE_FT_INVALID_PICKLIST_FORMAT';
6. Go to Manage Business Configuration, select the affected element and see which is the Label of the affected field.

To correct the issue:

1. Once you know the field that is causing the error, search for it in the new hire template;
2. Select a new picklist value for the field. It can be 'No Selection'.

• 2197679 - Blank Error Message While Hiring or Adding New Employee
• Known Issues with Picklists | SAP Help Portal

EMPFILE_FT_INVALID_PICKLIST_FORMAT, blank error during hire, add new employee, blank error, picklist error, FormatException , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions