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SAP Knowledge Base Article - PreviewSymptom
You are creating a Service Request and notice that when adding the expected criteria such as Service Category and Processor, the Due Dates are not calculating as expected.
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Environment
SAP Business ByDesign
Product
SAP Business ByDesign all versions
Keywords
Service Request, Service Level, Operating Hours, Due Date, Initial Response By, Completion By, User, Time Zone, Service Desk , KBA , AP-SVO-SO , Service Order , How To
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