Symptom
- When browsing stories in SAP Analytics Cloud (SAC) using HANA Live Data connection, clicking on a bar of a bar chart will cause a getresponse request and trigger the numeric point chart to show the current (minute) date coming from the HANA backend.
However, once that value is loaded it seems that it gets cached and upon clicking on the same bar will not cause the numeric point chart to update with new data coming from the backend. - Users are browsing the story in view mode so it's not easy for them to trigger data actions that would cause new getresponse calls to refresh the value of numeric point charts.
Environment
- SAP Analytics Cloud FPA Version: 2022.8.14
Reproducing the Issue
- Open SAC story based on HANA Live Data Connection in view mode.
- Check the initial values based on the numeric point chart.
- Now click on the first column of the column bar.
- This will trigger getresponse calls with HANA and the numeric point chart will update based on current minute, for example 39.
- When waiting 2 more minutes and clicking again on the same column bar, it would be expected to see 41 on the numeric point chart, but it will still display the cached value of 39.
- This could cause confusion and incorrect data for the users that are browsing the stories in view mode.
Cause
This issue is currently under investigation by development.
Resolution
This issue is currently under investigation by development.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
SAC, HANA, story, cache, numeric point chart, no update, value, stuck, refresh , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem
Product
SAP Analytics Cloud 1.0