SAP Knowledge Base Article - Public

3225267 - Latest Home Page error: "Looks like some content on the page didn't load"

Symptom

The Latest homepage shows the error "Looks like some content on the page didn't load"

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Access SuccessFactors 
  2. Go to the Latest Home Page
  3. You will find the error "Looks like some content on the page didn't load"

Cause

Invalid schema issue

Resolution

Our Operations team provided a manual fix at the DC level so most issues should be resolved.

The permanent fix was deployed on preview on July 13th (The fix is to prevent the issue from re-occurring in the future after an Instance Refresh is performed) fixed by the engineering team.

It will be deployed on production on 15th July.

We recommend our customers to wait until after July 15th to perform Instance Refresh, as it might re-create the invalid schema.

If the issue persists after this time, kindly open an incident with LOD-SF-PLT-LHOM.

Keywords

Looks like some content on the page didn't load, SuccessFactors, Latest Home page unavailable, not able to access Latest Home Page, new home page issue,  INC1992788, instance refresh , KBA , LOD-SF-PLT-LHOM , Latest Home Page , Problem

Product

SAP SuccessFactors HXM Suite Core 2205