SAP Knowledge Base Article - Public

3225304 - Unable to See Portal Notes in the Timeline Tab and in the List View of Service Tickets


You notice that the Portal Notes are not displayed in the Timeline tab and in the List View of the service ticket.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Tickets work center view.
  3. Open any ticket.
  4. Navigate to Timeline tab.
  5. See the Portal Notes are not displayed.


At the moment, the Timeline view and the List View support showing all the interactions of type activity, which includes e-mails, messages, internal notes and internal memos.

The portal notes will not be displayed by standard in the timeline or in the list view.


This is the system designed behavior.


Timeline, C4C, Cloud for Customer, Ticket, Service Request, Service Ticket, List View, Portal, Memo, Portal Notes, Portal Memo, Timeline Tab, View, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions