SAP Knowledge Base Article - Preview

3225323 - Actual Quantity field does not accept a zero "0" initial value, instead after saving the entry the value displays as a dash "-"

Symptom

  • The Actual Quantity field for a Service Item displays a dash "-" instead of a 0 after initial save
  • Users are unable to change the value to "0" after the initial entry
  • In some scenarios, the customer needs to enter a value of "zero" 0, but the value is not accepted and it is then erased


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales

Product

SAP Cloud for Customer core applications 2205

Keywords

Actual Quantity field from a Service Item, Quantity, Products, , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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