3225323 - Actual Quantity field does not accept a zero "0" initial value, instead after saving the entry the value displays as a dash "-"

• The Actual Quantity field for a Service Item displays a dash "-" instead of a 0 after initial save
• Users are unable to change the value to "0" after the initial entry
• In some scenarios, the customer needs to enter a value of "zero" 0, but the value is not accepted and it is then erased

• SAP Cloud for Customer
• SAP Cloud for Service
• SAP Cloud for Sales

1. Go to Services -> Tickets
2. Open or create a new ticket
3. Go to Items
4. Click "Add" to add a new product
5. Enter the Product, Description, Plan Quantity with a value other than zero "0" and enter the Actual Quantity with "0"
6. Click "Add" and then Save

• Technically speaking, 0 is not a value that should be counted since the system will recognize it as null.
• The system is working as designed

• This is the standard behavior of the system.
• On initial entry, the system will not display the zero "0" as a value if the value was null to begin with
• If the original value entered was greater than zero "0", for example 1, then the system will allow the user to change the value to "0" sub-sequently since it now leaves the change optional
• If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

2669649 - Actual Quantity Setting the Status of the Item to Started

Actual Quantity field from a Service Item, Quantity, Products, , KBA , LOD-CRM-SRP , Service Request Processing , Problem