3225424 - Guided Answer for Troubleshooting for grey rating EWA of Java systems in SAP Solution Manager

Symptom

The grey rating appears in EWA report for Java systems. The following text can be seen in the chapter 3 "Service Data Quality",

No performance data is returned from BW InfoCube. Infocube: 0SMD_MPEH , metric type: JAVA MEMORY USAGE , metric name: % GC TIME (LAST 5 MINUTES) used in section 'Java System Data for XXX'

No performance data is returned from BW InfoCube. Infocube: 0SMD_MPEH , metric type: APPLICATION THREADS , metric name: ACTIVETHREADSCOUNT used in section 'Java System Data for XXX'

Environment

SAP Solution Manager 7.2

Keywords

grey rating, EWA, Java system, , KBA , SV-SMG-SER-EWA , EarlyWatch Alert , SV-SMG-DIA-APP-WA , Workload Analysis , Bug Filed

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