Symptom
Knowledge Base search from Ask HR is giving error "Knowledge Base server is down. Please try again later."
NOTE: This is specific to custom JAM domain URL users and not for others.
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Environment
- SAP SuccessFactors HXM Suite
- Employee Central
- Ask HR - Employee Central Service Center (ECSC)
- Employee Central
Product
SAP SuccessFactors Employee Central Service Center 2205
Keywords
ECSC, AskHR, Custom JAM, KBA, Custom domain URL
, KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem
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