SAP Knowledge Base Article - Public

3225583 - Access Issues - User Doesn't See Data As Expected

Symptom

When logging into the system, you don't see data as expected. This issue can occur in various ways. For example, you expect to see several hundred contacts, but only see one or two.

Environment

SAP Cloud for Customer

Cause

There are many potential reasons for such issues, including changes in the access rights/ business role, layout, etc.

However, such issues often happen due to saved links and browser cache.

Resolution

FIRST ACTION for the user:

  • Please ask the user to log out of the system and all C4C instances they might have open.
  • Delete all browser cache.
  • Log back in using just the plain url - no saved link, just: http://my123456.crm.ondemand.com (my123456 represents the relevant system url)  

Note: It is best practice to always login with the plain url and a lot of issues of similar nature can also be solved by deleting logging out and then deleting cache before logging back in with the plain url.

If issue persists:

  • Check the user's access rights.
  • Update the user (via business role if applicable).
  • Check an example object the user cannot see via: Administration -> General Settings -> Users: Check User's Authorization (enter user and object details) -> make sure the user is meant to have access.

See Also

Keywords

KBA , LOD-CRM-CON , Contact , Problem

Product

SAP Cloud for Customer core applications 2205