SAP Knowledge Base Article - Public

3225703 - Field Birth Date is Grayed Out


You noticed that for an Individual Customer/Account, the field Birth Date is grayed out.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customers Workcenter.
  2. Open Individual Customers or Accounts view.
  3. Open Account ABC (in which you have maintained field Birth Date).
  4. You can see that the field isn't editable.  


The issue is happening because the mentioned Individual Customer/Account has the Birth Date Protected Indicator set to true.


This is solvable from SAP's side.

From the backend, we can change the value of Protected Indicator to false in order to show the Birth Date in the Individual Customer/Account TI.


Editable , Grayed Out , Field , Customer , Business Partner , KBA , LOD-CRM-ACC , Account , How To


SAP Cloud for Customer add-ins all versions