Symptom
You are not able to set the facet 'E-mail Text' in Edit Output Settings of sales quotes as visible.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales work center.
- Go to the Sales Quotes view.
- Open a quote.
- Click on Actions -> Edit Output Settings.
- E-mail Text facet is missing.
Cause
The below prerequisites need to be fulfilled to E-mail Text be visible:
- Question "Do you want to use formatted text for sales quote output email body?" needs to be enabled in system scope.
- On popup "Edit Output Settings", facet "Output Details" you have to select Send By "E-mail".
Resolution
To enable the scoping question:
- Go to the Business Configuration work center.
- Go to the Implementation Projects view.
- Select active project.
- Click on Edit Project Scope.
- Go to the steps Questions.
- Expand Sales -> New Business -> Communication for New Business -> Select Sales Quotes Forms.
- Select the question "Do you want to use formatted text for sales quote output email body?".
In the quote:
- Go to the Sales work center.
- Go to the Sales Quotes view.
- Open a quote.
- Click on Actions -> Edit Output Settings.
- In the facet "Output Details" select "E-mail" in the field "Send By".
Keywords
Output Settings, Sales Quote, E-mail, Text , KBA , LOD-LE-CQP , Customer Quote Processing , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2205