SAP Knowledge Base Article - Public

3225828 - Error Message: "500 SAP Internal Server Error" Occurs When Changing Corporate Account Information


Error message: "500 SAP Internal Server Error" occurs when changing Corporate Account information.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Account Management work center and click in Accounts view.
  2. Go to All Accounts tab and search Accounts ID.
  3. Click in Edit -> General tab.
  4. Under Sales Data tab,  choose Credit limit in Delivery Block.
  5. Click Save/Save and Close.
  6. Error message occurs.


The error points to an issue with communication arrangements for an Add-On solution you are using. The Add-On solution is InvoiceSync and this tries to send an update from the ByDesign system to an outside system.


  1. Go to Application and User Management Work center.
  2. Go to Input and Output Management and then select Communication Arrangements.
  3. Show All Communication Arrangements.
  4. Select the Communication Scenario relevant for this Add-On and check that it is active.


500 SAP Internal Server Error, Account Management, Corporate Account, Add-On Solution , KBA , SRD-MD-BP , Business Partner , Problem


SAP Business ByDesign all versions