SAP Knowledge Base Article - Public

3225828 - Error Message: "500 SAP Internal Server Error" Occurs When Changing Corporate Account Information.

Symptom

Error message: "500 SAP Internal Server Error" occurs when changing Corporate Account information.

Environment

SAP Business Bydesign All Versions

Reproducing the Issue

  1. Go to Account Management WoC and click in Accounts subview.
  2. In All Accounts tab and search Accounts ID.
  3. Click in Edit -> General tab.
  4. In Sales Data view,  choose Credit limit in Delivery Block.
  5. Click Save/Save and Close.
  6. Error message occurs.

Cause

The error points to an issue with communication arrangements for an Add-On solution you are using. The Add-On solution is InvoiceSync and this tries to send an update from the ByDesign system to an outside system.

Resolution

  1. Go to Application and User Management Work center.
  2. Go to Input and Output Management and then to Communication Arrangements.
  3. Show All Communication Arrangements.
  4. Select the Communication Scenario relevant for this AddOn and check that it is active and ok.

Keywords

500 SAP Internal Server Error, Account Management, Corporate Account, Addon Solution , KBA , SRD-MD-BP , Business Partner , How To

Product

SAP Business ByDesign all versions