SAP Knowledge Base Article - Public

3226079 - Different Generic E-mail Text Body is Shown After Copying a Purchase Order

Symptom

You see a different generic e-mail text body after copying a Purchase Order.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to the Purchase Requests and Orders work centre
  2. Select and copy any sent PO.
  3. In the original PO you see as e-mail text Body:

Dear Sir or Madam,

Attached please find new purchase order 2229. Please send us a PO acknowledgement confirming whether or not you can complete our order as requested.

If you have any questions, please do not hesitate to contact me by phone or by e-mail.

Best Regards

  1. In the copied PO if you navigate to the "Edit output settings" you see this:

Dear Sir or Madam,

Attached please find new purchase order $1. Please send us a PO acknowledgement confirming whether or not you can complete our order as requested.

If you have any questions, please do not hesitate to contact me by phone or by e-mail.

Best Regards
$BUYER_RESP

Cause

No validation happens between copying and Ordering.

Resolution

Click Order and the e-mail will update the generic e-mail text correctly.

Keywords

E Mail text body, generic email text body, Purchase Order email text, email, e-mail, text , KBA , AP-RC-OUT , Output Management , How To

Product

SAP Business ByDesign all versions