Symptom
You see a different generic e-mail text body after copying a Purchase Order.
Environment
SAP Business ByDesign
Reproducing the Issue
- Navigate to the Purchase Requests and Orders work centre
- Select and copy any sent PO.
- In the original PO you see as e-mail text Body:
Dear Sir or Madam,
Attached please find new purchase order 2229. Please send us a PO acknowledgement confirming whether or not you can complete our order as requested.
If you have any questions, please do not hesitate to contact me by phone or by e-mail.
Best Regards
- In the copied PO if you navigate to the "Edit output settings" you see this:
Dear Sir or Madam,
Attached please find new purchase order $1. Please send us a PO acknowledgement confirming whether or not you can complete our order as requested.
If you have any questions, please do not hesitate to contact me by phone or by e-mail.
Best Regards
$BUYER_RESP
Cause
No validation happens between copying and Ordering.
Resolution
Click Order and the e-mail will update the generic e-mail text correctly.
Keywords
E Mail text body, generic email text body, Purchase Order email text, email, e-mail, text , KBA , AP-RC-OUT , Output Management , How To