SAP Knowledge Base Article - Public

3226154 - Replicate Service Ticket option grayed out

Symptom

 Replicate Service Ticket option grayed out

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator workcenter.
  2. Go to 'Extract Data to External System'.
  3. Can see that the "Replicate Service Ticket" is grayed out.

Replicate Error.png

Cause

"Do you want to replicate service ticket from your cloud solution to an external application?" is not set to "In Scope"

Resolution

  1. Go to Business Configuration.
  2. Implementation Project.
  3. Edit Project Scope.
  4. Go to Question.
  5. Communication and Information Exchange.
  6. Integration with External Applications and Solutions.
  7. Integration into Sales, Service, and Marketing Processes.
  8. Service Tickets.
  9. Set "Do you want to replicate service ticket from your cloud solution to an external application?" to In Scope.

Machine generated alternative text: Implementation Projects All Elements Scoping Element Sales Campaign Sales Service Industry Solution 8 Home Calendar Feed Customers Business Analytics Business Configura... Overview Implementation Projects Reports Download Code List Upload Code List Business Partners Organizational Man... People Sales Campaign Edit Project Scope: First l... Questions for Integration into Sales, Service, . Business Option (33) Set as Reviewed Set as N Review Status Reviewed Reviewed Reviewed Reviewed Not Reviewed Not Reviewed Reviewed Reviewed Not Reviewed In Scoeg Conflict Business Performance Management Communication and Information Exchange Business Process Management People Collaboration, Intranet and External Services Office and Desktop Integration Integration with Extemal Applications and Solutions Integration with SAP ERP Integration with SAP Commerce Storefront Integration with SAP Marketing Integration of Master Data Integration into Sales, Service, and Marketing Processes Deprecated: 360 Overview - Account Do you want to create follow-up documents for sales quotes from your cloud solution to an e.. Do you use an external application to determine prices, free goods, product availability, and Do you want to replicate sales quotes from an external application to your cloud solution? Do you want to replicate sales quotes from your cloud solution to an external application? Do you want to change sub-items that are determined in an external application? Do you want to display in your cloud solution the product configuration from an external appl.. Do you want to exchange sales quotes with an external web shop application to your cloud s.. v Service Tickets (5) Do you want to replicate service tickets from your cloud solution to an external application? Do you want to delegate service tickets from your cloud solution to an external application?

Relicate Result.png

Keywords

Replicate Service Ticket, grayed out , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer core applications all versions