3226200 - LDAP is losing connection after some time and users are missing in LDAP page

Connectivity to LDAP is not working, as a consequence, you cannot see the users from LDAP.

You get "Connection Reset" in LDAP page.

In Default Traces you find entries similar to the below:

#2.0#2022 07 18 09:36:42:634#0-400#Error#com.sap.security.core.wd.maintainuser.MaintainUserComp#
#BC-JAS-SEC-UME#sap.com/tc~sec~ume~wd~kit#C0000A3007080074000000000000538C#5766050000000004#sap.com/tc~sec~ume~wd~umeadmin#com.sap.security.core.wd.maintainuser.MaintainUserComp.public void getAllUserDetails( java.lang.String uniqueId )#NARVAG#5##41CE300F069C11EDB02000000057FBA2#9e90340e069e11ed9ecf00000057fba2##0#Thread[HTTP Worker [@1918402548],5,Dedicated_Application_Thread]#Plain##
Error getting entity details for <LDAP>
[EXCEPTION]
com.sap.security.core.wd.exception.UmeUiPersistenceException: Connection reset
 at com.sap.security.core.wd.umeuifactory.UmeUiFactoryCompInterface.handleThrowable(UmeUiFactoryCompInterface.java:3094)
...
Caused by: java.lang.Exception: classname:[com.sap.security.core.persistence.datasource.PersistenceException]message:[Connection reset]type:[1]
 at com.sap.security.core.jmx.impl.JmxServer.handleThrowable(JmxServer.java:969)
...
Caused by: com.sap.security.core.persistence.datasource.PersistenceException: Connection reset
 at com.sap.security.core.persistence.datasource.imp.LDAPPersistence.populatePrincipalDatabag(LDAPPersistence.java:1598)
...
Caused by: javax.naming.CommunicationException: Connection reset [Root exception is java.net.SocketException: Connection reset]; remaining name '<name>'
 at com.sun.jndi.ldap.LdapCtx.doSearch(LdapCtx.java:2031)
...
Caused by: java.net.SocketException: Connection reset

SAP NetWeaver 7.5

• SP23
• SP24

ume.ldap.connection_pool.connection_timeout, LDAP, AS Java, Connection Reset, Error getting entity details for, getAllUserDetails, UME, Private Section, NoSuchUserAccountException: Connection reset, datasource.PersistenceException: Connection reset, CommunicationException: Connection reset [Root exception is java.net.SocketException: Connection reset] , KBA , BC-JAS-SEC-UME , User Management Engine , Problem