SAP Knowledge Base Article - Public

3226261 - No Customer Invoice Request Created After Releasing the Project Invoice Request in B2C Scenario [India]

Symptom

You have released a project invoice request, however customer invoice request is not created accordingly.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Project Invoice Requests view.
  3. Search and open the project invoice request ABC. (ABC represents the ID of a project invoice request)
  4. The status is Released, navigate to Document Flow tab, no customer invoice created.

Cause

In the backend, there is a dump happened when releasing this project invoice request due to error: Maintain UPI ID for the seller bank account.

This is a B2C scenario, hence it is necessary to maintain the UPI Id for their Seller's main bank account.

Resolution

Maintain the UPI Id for the Seller's main bank account.

Kindly refer to the documentation of the B2C invoices in India:

https://help.sap.com/viewer/2e30d84496214461ad763692c3a0b4a5/2202/en-US/9f3069999c3944a5ac488d9982e6ff53.html

Keywords

project invoice request; customer invoice; not created; India; B2C; UPI ID , KBA , AP-CI-CI-GLO , Cross-Country Extensions , AP-CI-CI , Customer Invoice , Problem

Product

SAP BUSINESS BYDESIGN 2111 ; SAP Business ByDesign 2205 ; SAP Business ByDesign 2208