SAP Knowledge Base Article - Public

3226262 - Error "Unable to authenticate.  Please ensure your credentials are valid" when configuring advanced features on a connection in SAP Analytics Cloud (SAC)


When configuring advanced options on a BW connection, it throws the error "Unable to authenticate.  Please ensure your credentials are valid".  Checking the Trace logs shows an error attempting to access a cloud connector that either has been deleted or does not work.  In addition, the cloud connector is not the one specified when setting up advanced features.

Also note that creating an import connection to the same database works.


  • SAP Analytics Cloud (Enterprise) 2022.8.17

Reproducing the Issue

  1. Set up Cloud connector with either default location or custom location
  2. Set up second cloud connector with different location
  3. Create connection to BW server
  4. Set up Advanced features on connection
  5. Get error because it is pointing to the wrong cloud connector location


This issue is currently under investigation by development.


This issue is currently under investigation by development.

See Also

Your feedback is important to help us improve our knowledge base.


SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud,,,,,,, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software , KBA , LOD-ANA-DES , Story Design & Visualizations , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem


SAP Analytics Cloud 1.0