SAP Knowledge Base Article - Public

3226262 - Error "Unable to authenticate.  Please ensure your credentials are valid" when configuring advanced features on a connection in SAP Analytics Cloud (SAC)

Symptom

When configuring advanced options on a BW connection, it throws the error "Unable to authenticate.  Please ensure your credentials are valid".  Checking the Trace logs shows an error attempting to access a cloud connector that either has been deleted or does not work.  In addition, the cloud connector is not the one specified when setting up advanced features.

Also note that creating an import connection to the same database works.

Environment

  • SAP Analytics Cloud (Enterprise) 2022.8.17

Reproducing the Issue

  1. Set up Cloud connector with either default location or custom location
  2. Set up second cloud connector with different location
  3. Create connection to BW server
  4. Set up Advanced features on connection
  5. Get error because it is pointing to the wrong cloud connector location

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0