SAP Knowledge Base Article - Public

3226640 - When is the life cycle status set to Completed in the service contract?

Symptom

You expect the life cycle status of a service contract to set to Completed when all billing request lines in a service contract item are invoiced and posted.

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Environment

SAP S/4HANA Cloud

Reproducing the Issue

The life cycle status of the service contract is Released:

Invoice status is Completed:

Invoice process flow:

Resolution

You need to set the life cycle status of the service contract to Completed manually.
 
Once you set the service contract header status to Completed, all the Released items will be set to Completed and consequently the Life Cycle status will also be Completed.
 
For more information on the statuses that service contracts can have, see Manage Service Contracts - Overview of Service Contract Statuses.

Keywords

life cycle, lifecycle, status, Released, Completed, billed, service contract, automatically, completion status, line item, statuses, fully billed, posted , KBA , CRM-S4-SRV-CTR , S4CRM: Service Contract , How To

Product

SAP S/4HANA Cloud all versions