SAP Knowledge Base Article - Public

3226724 - SSN is not populating in the US I9 form - Onboarding

Symptom

  • SSN is not populating in Compliance Forms for Onboarding.
  • SSN is blank in the US I9 process and form.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in as the candidate
  2. Open the Compliance Process card
  3. Start the Compliance Task
  4. Process it until the Signature Step for US I9
  5. See that the SSN is blank in the US I9 form

Cause

In the Export Country/Region-Specific Succession Data Model, the cardType use the SSN field as 'SSN' instead of 'ssn'.

<country id="USA">
    <format-group id="national-id">
      <format id="SSN">
        <instruction>Social Security Number</instruction>
        <instruction xml:lang="es-ES">Número de la seguridad social</instruction>
        <instruction xml:lang="en-GB">Social Security Number</instruction>
        <display-format>NNN-NN-NNNN</display-format>
        <reg-ex>[\d]{3}-[\d]{2}-[\d]{4}</reg-ex>
      </format>

Resolution

The Engineering Team has explained that the SSN is stored in the nationalIdCard entity and retrieved using the country and cardType filter as shown in the screenshot below. 

This can be found in Manage Data >> Compliance Form >> US I9 Section 1 >> Look for the Card Type field and view the details.

To solve the issue:

  1. Please 'Export Country/Region-Specific Succession Data Model' in provisioning, change the format id to 'ssn' and import the file back. (See sample below)
    <country id="USA">
        <format-group id="national-id">
          <format id="ssn">
            <instruction>Social Security Number</instruction>
            <instruction xml:lang="es-ES">Número de la seguridad social</instruction>
            <instruction xml:lang="en-GB">Social Security Number</instruction>
            <display-format>NNN-NN-NNNN</display-format>
            <reg-ex>[\d]{3}-[\d]{2}-[\d]{4}</reg-ex>
          </format>

  2. Once this is done, restart or create a new test candidate.

Keywords

SSN, US I9, Section 1, Compliance Form, US I9 Section 1, US I9 Document, I9, Form, Onboarding, Onboarding 2.0, OBX, ONB2.0, ONB2, FRM , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , Problem

Product

SAP SuccessFactors Onboarding 2205