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3226727 - saphostctrl TASK=VALIDATE_SEC_STORES returns "Database must be running to check database user credentials."

Symptom

  • saphostctrl TASK=VALIDATE_SEC_STORES execution failed:

/usr/sap/hostctrl/exe # ./saphostctrl -function LiveDatabaseUpdate -dbname <SID> -dbtype syb -updateoption TASK=VALIDATE_SEC_STORES
Error: Command execution failed. : Database must be running to check database user credentials. (fault code: 127)
Operation ID: B717DA8375A41EECBBC259608B0E0BF6

  • ASE dataserver is running fine.
  • dev_sapdbctrl.log can detect JS agent and backupserver but couldn't detect dataserver process.

[PID 2364] SybProcess::wait:  Process 11560 exited with rc=0
[PID 2364] SybProcess::readOut:  Process finished
[PID 2364] SybProcess::wait:  Process 11560 exited with rc=0
[PID 2364] SybServer::init:  ASE version is: 16.0.04.01
[PID 2364] Fri Jul 15 10:26:18 2022
[PID 2364] SybServer::checkServerProcesses:  Searched ASE path: \sybase\<sid>\
[PID 2364] SybServer::checkServerProcesses:  Searched REP path: 
[PID 2364] SybServer::checkServerProcesses:  Searched ASE user: <***>\syb<sid>
[PID 2364] SybServer::checkServerProcesses:  Found job scheduler agent running with PID 1060
[PID 2364] SybServer::checkServerProcesses:  Found backupserver running with PID 3216
[PID 2364] SybServer::init:  --- Server object initialized ---


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Environment

  • SAP Adaptive Server Enterprise (ASE) 16.0 for Business Suite
  • SAP Host Agent 7.22 PL54
  • Windows

Product

SAP Adaptive Server Enterprise 16.0

Keywords

KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Problem

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