SAP Knowledge Base Article - Public

3226731 - 'Set to Won' action is greyed out as no Output is getting generated during the 'Submit' action

Symptom

No output is getting generated when you submit a quote and therefore the 'Set to Won' action does not become active.

Environment

SAP Cloud for Customer

Reproducing the Issue

Since the reproduction of this issue involves customization, there is not just one way to reproduce this.

Cause

When calling the SUBMIT action, some BO fields are changed.

This could happen for example by extension fields which might get changed (as example) by a field update via workflow rule.

Resolution

Please be aware that the Output can only be triggered when the quote data stays unchanged during the Submit call.

See Also

KBA 3196389 - 'Set to Won' Action is Grayed out for Replicated Sales Quotes

Keywords

KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer core applications 2205