SAP Knowledge Base Article - Public

3226757 - Known Issue - Agency users unable to add or submit candidates - Recruiting Management

Symptom

This article describes the known issue in adding or submitting candidates experienced by Agency users.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Agency ownership is by requisition. This issue was not observed with Agency ownership by duration.

Scenario 1: Adding a Candidate that is not in the system as an external or agency candidate.
Action: Add the candidate as Submit New Candidate - Successful.

Scenario 2: Adding a Candidate that is available in the Agency's Candidates' tab (as it was previously submitted).
Action: Add the candidate as Submit Existing Candidate (on another requisition) - Successful (in some instances).

Note: This is not successful for other instances since some older candidates are not showing when searching in the Submit Existing Candidate, hence they cannot be added or submitted.

Scenario 3: Adding a Candidate that is in the system as an external candidate. 

Action: Add the candidate as Submit New Candidate - Not added. No error in the UI, but the http logs and server logs are showing an error.
Action: Add the candidate as Submit Existing Candidate - The candidate is not showing when searching in the Submit Existing Candidate tab, hence they cannot be added or submitted.

Resolution

The issue is currently under investigation by the Recruiting Engineering team. Please follow this KBA for updates.

See Also

2342261 - Agency Portal - Setting Up Agency Access - Recruiting Management

Keywords

Agency, Agency users, Error, Issue, Known Issue, cannot add candidates, unable to add candidates, add candidates to submit candidates, cannot submit candidates, Recruiting Management, RCM , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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