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3226776 - Intermittent failure using CPM for Pull Integration

Symptom

  • Cloud Print Manager (CPM) for Pull Integration was configured.
  • The print queue is returning the status 'Failed' randomly for a print request. If the process is repeated, the print request might work without issues.
  • The following error message can be seen in the CPM logs:
    (xx.xx.xxxx xx:xx:xx) *** ERROR *** [20] Failed fetch Items. System = <SID> - P Queue = <printqueue> Print flag = False Archive flag = False     *****  [ ReceiveItemsTask in RetrievalManager.cs at line 1628 ]  *****


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Environment

SAP Cloud Print Manager for Pull Integration 770

Product

SAP S/4HANA Cloud 2202

Keywords

CPM, PI, CPM for PI, Cloud Print Manager for Pull Integration, Print, Printing, Print Queue, Random, Fail, Red status, *** ERROR *** [20] Failed fetch Items, P Queue, Print flag = False Archive flag = False, *****  [ ReceiveItemsTask in RetrievalManager.cs at line 1628 ]  *****, 770 , KBA , BC-CCM-PRN-OM-PQ , S/4HANA Output Management Print Queues , Problem

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