3227051 - Gray or red Metric for SAP Web dispatcher SSL Client Certificate Expiry metric in System monitoring

You are working with SAP Solution Manager 7.2 system and want to monitor SSL Certificate Expiry under SAP Web Dispatcher by enabling following metrics:

• SSL Client Certificate Expiry
• SSL Server Certificate Expiry

However some of these metrics report gray status, with error message:

At check data collection level --> No values reported: data provider GetAlertTree, data provider type PUSH_GENERIC   

At Diagnostics Agent logs --> 

[Thread[ExRun:e2emai:jobmgr_4,5,e2emai:jobmgr:ExecTG]] Error      [MAIJobObserver] ERROR occurred for metric collection 0000000000000000000X[com.sap.smd.mai.model.collector.SAPControlWSCollector].
[EXCEPTION]
com.sap.smd.agent.plugin.connectors.webservice.WebServiceInvocationException: Client received SOAP Fault from server: Permission denied Please see the server log to find more detail regarding exact cause of the failure.
 at com.sap.smd.agent.plugin.connectors.webservice.JaxWebserviceInvocationHandler.invoke(JaxWebserviceInvocationHandler.java:122)
 at com.sun.proxy.$Proxy46.getAlertTree(Unknown Source)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:498)
 at com.sap.smd.agent.facade.hostagent.HostAgentSyncProxy$SyncHandler.singleInvoke(HostAgentSyncProxy.java:127)
 at com.sap.smd.agent.facade.hostagent.HostAgentSyncProxy$SyncHandler.invoke(HostAgentSyncProxy.java:85)
 at com.sun.proxy.$Proxy49.getAlertTree(Unknown Source)
 at com.sap.smd.mai.model.collector.SAPControlWSCollector.getAlertTree(SAPControlWSCollector.java:236)
 at com.sap.smd.mai.model.collector.SAPControlWSCollector.collect(SAPControlWSCollector.java:189)
 at com.sap.smd.mai.job.MetricJobRunner.run(MetricJobRunner.java:32)
 at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:47)
 at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:781)
 at java.lang.Thread.run(Thread.java:808)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

• SAP Solution Manager 7.2
• SAP Web Dispatcher

GetAlertTree, SAPSSLS.pse, SAPSSLC.pse, monitoring, grey metric, gray; SSL Client Certificate Expiry; SSL Server Certificate Expiry , KBA , SV-SMG-MON-ALR-PRA , Metric / Event Provider in Diagnostics Agent , BC-CST-WDP , Web Dispatcher , SV-FRN-APP-SYM , FRUN: System Monitoring (SysMon) , Problem