SAP Knowledge Base Article - Public

3227150 - New Hire Activities stuck and giving Invalid Server Response Error to Manager in Onboarding 1.0

Symptom

New Hire Activities stuck and giving Invalid Server Response Error to Manager

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

1. Login the instance
2. Proxy as Manager
3. Go to Onboarding 1.0
4. Select New Hires Activities 
5. Search for the candidate
6. Select Assign a Buddy, or Welcome Message 
7. Error displays: release=b2205p9e.20220615050824

Cause

One of the links in Recommended links NHA page has favicon.ico that redirects to successfactors login page. After this redirect the user is no more logged in.

Resolution

The Engineer Team is working on a code-fix of the issue. This article will be updated once we have more details about code-fix implementation dates. Please follow this article for update How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad

Work-around: Workaround to remove this link from recommended links page. The link that leads to this redirect is "https://talentworks.becpsn.com

Keywords

ONB-32882, On Boarding, OBD, SuccessFactors , KBA , LOD-SF-OBD-NHA , New Hire Activity , Problem

Product

SAP SuccessFactors Onboarding all versions