SAP Knowledge Base Article - Preview

3227247 - Add subject input field to the Contact Support dialog via Fiori Launchpad

Symptom

When creating a support ticket from Fiori there is only one field available, the problem description. When tickets are generated, they have a generic title like "Problem in <SID><CLIENT> reported by <USER>"

Customer needs an option to input Subject for the ticket.


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Environment

  • S4/HANA version lower than 2022 FPS0 
  • S4/HANA Cloud version lower than 2208

Product

SAP Fiori 1.0 ; SAP S/4HANA 2021 ; SAP S/4HANA 2022 ; SAP S/4HANA Cloud 2208

Keywords

KBA , CA-FLP-FE-UI , SAP Fiori Launchpad User Interface , Problem

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