SAP Knowledge Base Article - Public

3227451 - Tasks Created In SAP Cloud For Customer Are Not Replicated to SAP Marketing Cloud

Symptom

 Tasks Created In SAP Cloud For Customer Are Not Replicated to SAP Marketing Cloud

Environment

SAP Cloud for Customer Integration with SAP Marketing Cloud

Reproducing the Issue

  1. Create a task in C4C under Activities >> Tasks
  2. Check the outgoing message in webservice monitoring with status Successful
  3. In middleware - CPI , the message gets processed successfully , but no output generated

Cause

The task is created in C4C but not originated from an SAP Marketing Cloud Campaign

Resolution

The task is created in C4C and will not be replicated to SMC. Only the tasks that originated from an SAP Marketing Cloud campaign are replicated back to SAP Marketing Cloud

Keywords

taskreplication, c4c, marketing, campaign, replication , KBA , LOD-CRM-INT-YMT , Integration of C4C with Marketing , Problem

Product

SAP C4C CORE 2211 ; SAP Cloud for Customer core applications 1.0 (old) ; SAP Cloud for Customer core applications 1.5 (old) ; SAP Cloud for Customer core applications 1305 (old) ; SAP Cloud for Customer core applications 1308 (old) ; SAP Cloud for Customer core applications 1311 (old) ; SAP Cloud for Customer core applications 1402 (old) ; SAP Cloud for Customer core applications 1405 (old) ; SAP Cloud for Customer core applications 1408 (old) ; SAP Cloud for Customer core applications 1411 (old) ; SAP Cloud for Customer core applications 1502 (old) ; SAP Cloud for Customer core applications 1505 (old) ; SAP Cloud for Customer core applications 1508 (old) ; SAP Cloud for Customer core applications 1511 (old) ; SAP Cloud for Customer core applications 1602 (old) ; SAP Cloud for Customer core applications 1605 (old) ; SAP Cloud for Customer core applications 1608 (old) ; SAP Cloud for Customer core applications 1611 (old) ; SAP Cloud for Customer core applications 1702 (old) ; SAP Cloud for Customer core applications 1705 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Cloud for Customer core applications 1802 (old) ; SAP Cloud for Customer core applications 1805 ; SAP Cloud for Customer core applications 1808 ; SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 1902 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer core applications 2011 ; SAP Cloud for Customer core applications 2102 ; SAP Cloud for Customer core applications 2105 ; SAP Cloud for Customer core applications 2108 ; SAP Cloud for Customer core applications 2111 ; SAP Cloud for Customer core applications 2202 ; SAP Cloud for Customer core applications 2205 ; SAP Cloud for Customer core applications 2208 ; SAP Cloud for Customer, core applications 2.0 (old)