SAP Knowledge Base Article - Public

3228018 - Customer Material Description displayed as Item Description in Sales Document

Symptom

You expect that item description in the sales document is to be picked from the material master data. However it is picked from customer material info record, which is not expected.

"Image/data in this document is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP S/4HANA Cloud

Reproducing the Issue

1. Material master data

2. Create Sales Orders - VA01.

Item description is not as expected, in this example, it is not Trad.Good 11,PD,Reg.Trading:

Cause

The customer material description is preferred. If you don't want the customer material description to override the material description from material master data, you shouldn't set the customer material description in the Manage Customer Material app.

Resolution

1. Go to Manage Customer Materials app

2. Select the corresponding entry considering customer, customer material, product, sales organization, distribution channel.

2. Click on Edit button and clear the Customer Material Description field:

3. Save.

Now when you create a new sales document, the item description is picked from the material master data:

See Also

Manage Customer Materials

Keywords

material description, item description, customer material, customer material description, sales document, sales order, material master, description, F2499, Manage Customer Materials , KBA , SD-MD-AM-CMI , Customer-Material Information , SD-SLS , Sales , SD-SLS-SO , Sales Orders , How To

Product

SAP S/4HANA Cloud all versions

Attachments

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