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3228582 - SUM phase PREP_INPUT/INSTANCELIST_PRE error: Received unknown signal


  • During system update using Software update manager (SUM) in  phase  PREP_INPUT/INSTANCELIST_PRE  the following error is reported:

=> Received unknown signal and exited
FATAL: Got signal 'SIGSEGV' (11)! Please contact the SAP support!

  • In logfile INSTANCELIST_PRE.LOG one can find similar lines at the end:

Calling sappfpar.exe in '...\DVEBMGS00\exe' with profile '....\SYS\profile\PRD_DVEBMGS00_HOSTNAME' to retrieve profile parameters.
3 ETQ120 20220720062721: PID 4400 execute ...\DVEBMGS00\exe\sappfpar.exe all "pf=\\host1\sapmnt\SID\SYS\profile\SID_DVEBMGS00_HOSTNAME"', output written to '...\SUM\abap\log\SID_DVEBMGS00_HOSTNAME .PPR'.
3 ETQ123 20220720062721: PID 4400 exited with status 0 '' (time:    0.00 real)
3 ETQ399 Reading profile parameters from '...\SUM\abap\log\SID_DVEBMGS00_HOSTNAME.PPR'.
3 ETQ399 Retrieved profile value 'DIR_CT_RUN' as 'D:\usr\sap\SID\SYS\exe\nuc\NTAMD64'.
3 ETQ399 Kernel is replicated from D:\usr\sap\SID\SYS\exe\nuc\NTAMD64.

  • The error can also happen on Unix OS.



SUM running on SAP Netweaver 7.x


INSTANCELIST_PRE, DIR_CT_RUN, kernel directory, signal 11 , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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