SAP Knowledge Base Article - Public

3228628 - National Id fields are misaligned in Manage Pending Hire screen

Symptom

National ID fields are misaligned in Manage Pending Hire screen.

Environment

SAP SuccessFactors Employee Central: Suite Integration

Reproducing the Issue

  1. Navigate to Manage Pending Hire > Onboarding.
  2. Proceed till National ID section.
  3. Some columns and fields are misaligned.

Cause

This happens when the mandatory fields in National ID portlet are not mapped or incorrectly mapped.

For National ID portlet, it is mandatory to map the values for card type, card number and country. If any of these fields are not mapped or incorrectly mapped, then the fields do not appear correctly on the UI and looks misaligned.

Resolution

Ensure that the correct values are passed for card type, card number and country fields.

For card type and country, the code should be passed from ONB. For eg: AUS for 'Australia' and SSN for 'Social Security Number'.

See Also

Keywords

national id fields misaligned, distorted, card type not visible, missing columns national id section, duplicate national Id , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , LOD-SF-EC , Employee Central , LOD-SF-EC-HIR , Hire & Rehire Wizards , How To

Product

SAP SuccessFactors Employee Central all versions