3228759 - Inconsistent Invoice Request Due to Error 'Postal Code Region Mismatch'

Sales order invoice request has Inconsistent status with an error stating "Postal Code Region Mismatch".

SAP Business ByDesign

1. Navigate to the Customer Invoicing workcenter.
2. Go to the Invoice Requests view.
3. Filter for Inconsistent Invoice Requests.
4. Search for the ID ABC (ABC represents the ID of invoice request).
5. Click on Check button.

Issues are found. Issue Description: Postal Code Region Mismatch.

The integration scenario (External Tax Determination + Vertex) is not supported.

Example: An external tax determination rule for state CA (in country US) is set up, where jurisdiction rule is set as ST (Ship To). Additionally Vertex activated in the system.

In the sales order, the sales unit is in State/Country=CA/US and ship to country is in Brazil. This triggers the external tax determination and leads to consider Brazil, but with Vertex this will not work.

The external tax determination rule set up in sales order must be removed, and the errors Redetermined in Invoice Request view.

Follow below steps to remove the external tax determination rule:

1. Navigate to the Sales Orders workcenter.
2. Go into the Sales Orders view.
3. Search for the ID XYZ (XYZ represents the sales order ID).
4. Open the document.
5. Go to the Items tab.

For each Item on the Sales Order, follow the steps 6 and 7.

6. Go to the Taxes sub tab.
7. Locate and unmark the External Tax Rate Determination checkbox.
8. Click on Save.

Now, the errors in the Invoice Request view must be redetermined. To do that, follow the steps:

1. Navigate to the Customer Invoicing workcenter.
2. Go into the Invoice Requests view.
3. Filter for Inconsistent Invoice Requests.
4. Search for the ID ABC.
5. Click on Check.
6. Click on Redetermine All.

The errors will be cleared.

Postal Code Region Mismatch; External Tax Determination; Vertex; Taxes; Sales Order Invoice Request , KBA , AP-TTE-TC , Tax Calculation , Problem