3228759 - Inconsistent Invoice Request Due to Error 'Postal Code Region Mismatch'

Sales order invoice request is in an Inconsistent status with an error stating "Postal Code Region Mismatch".

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Go to the Invoice Requests view.
3. Find the Sales Order Invoice Request ABC. it is inconsistent status. (ABC represents the ID of invoice request)
4. Click on CHECK button, find error Postal Code Region Mismatch.

You have set up an external tax determiantion rule for state CA (in country US),  where jurisdiction rule is set as ST (Ship To). Additionally Vertex activated in the system.

In the sales order here, the sales unit is in State/Country=CA/US and ship to country is in Brazil. This triggers the external tax determination and leads to consider Brazil, but with Vertex this won't work.

The intergration scenario (External Tax Determination + Vertex) is not supported.

You need to remove the external tax determination rule set up in Sales Order and then redetermine the error in Invoice Request view. Please follow below steps to do remove the external tax determination rule:

1. Open the Sales Order XYZ and navigate to Items tab. (XYZ represents Sales Order ID)
2. Go to the Taxes sub-tab.
3. Locate and uncheck the external tax determination rule.
4. Save the changes.

Postal Code Region Mismatch; External Tax Determiantion; Vertex; Taxes; Sales Order Invoice Request , KBA , AP-TTE-TC , Tax Calculation , Problem