SAP Knowledge Base Article - Public

3228986 - No job postings are showing on Rackpace production - Recruiting Marketing

Symptom

The job search on the RMK sites located on Rackspace Production was not showing any jobs on July 26th 2022.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Open RMK site
  2. Click on main search
  3. Search returns 0 jobs 

Cause

solr replication issues are being investigated

Resolution

The issue has been resolved by our operations team who performed a solr Dataimport 

All jobs are now available again 

Root Cause Analysis :

With the last release the Solr Schema, which underpins RMK's features, was upgraded to the latest version (version 8)
This change was implemented to improve security, scalability and performance.
Some processes were not updated with the new platform which caused some missing data.
Remedial actions were taken to restore the data immediately and the processes were updated.
As these are now in place, the experienced issues should not manifest again.

This KBA will autoarchive in 7 days

Keywords

KBA , LOD-SF-RMK-COR , RMK Core Platform , Problem

Product

SAP SuccessFactors Recruiting all versions