The job search on the RMK sites located on Rackspace Production was not showing any jobs on July 26th 2022.
SAP SuccessFactors Recruiting Marketing
Reproducing the Issue
- Open RMK site
- Click on main search
- Search returns 0 jobs
solr replication issues are being investigated
The issue has been resolved by our operations team who performed a solr Dataimport
All jobs are now available again
Root Cause Analysis :
With the last release the Solr Schema, which underpins RMK's features, was upgraded to the latest version (version 8)
This change was implemented to improve security, scalability and performance.
Some processes were not updated with the new platform which caused some missing data.
Remedial actions were taken to restore the data immediately and the processes were updated.
As these are now in place, the experienced issues should not manifest again.
This KBA will autoarchive in 7 days
KBA , LOD-SF-RMK-COR , RMK Core Platform , Problem