SAP Knowledge Base Article - Public

3228997 - Start/Completion notification not received when scheduling Canvas via Report Center

Symptom

Start/Completion notification not received when scheduling Canvas via Report Center.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Report Center
  2. Click on the three dots on the right side of the report you'd like to schedule
  3. Click on "New Schedule"
  4. On the schedule definition, select the two checkboxes for "Send Notification On"
  5. Finish the configuration and click on Submit
  6. Note that no e-mail notification will be received

Cause

No e-mail address maintained on BizX for the user that is scheduling the report.

Resolution

It is possible to check if the user has an e-mail configured on BizX creating a Table report on Employee Profile domain. If the E-mail column bring no values, this means that the user doesn't have an e-mail address configured.

To receive the Start/Completion notification when scheduling Canvas via Report Center, it'll be necessary to configure a valid e-mail address for the affected user.

Keywords

notification, canvas, report center, not received, e-mail , KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors HCM suite all versions