3229035 - How to Generate to Create Rule Trace for Alerts & Notifications Jobs run in Provisioning

Symptom

How to Generate to Create Rule Trace for Alerts & Notifications Jobs run in Provisioning

Rule trace log is blank when tracing Alerts and Notifications Jobs

Environment

Employee Central - Alert And Notifications

Reproducing the Issue

Create rule trace to capture alert job log
After job is completed in provisioning
Download report
Rule Trace report is blank

Cause

Configuration

The Job owner not assigned in rule trace
Rule does not trigger as expected

Resolution

To ensure the logs from a provisioning job is capture in rule trace:

Ensure the rule is triggering correctly on its own

Specify the job owner in the rule trace

For example: The alert job is created by someone in your company, that person must be added in the rule trace. Alternatively, to make this simple, if you have access to provisioning, you can delete the existing alert job and create a new one with yourself as job owner, then you can add yourself in the rule trace.

Keywords

Rule trace, rule log, alerts and notifications, provisioning jobs, blank rule log, , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Problem

Product

SAP SuccessFactors HXM Suite Core 2205