SAP Knowledge Base Article - Public

3229035 - How to Generate to Create Rule Trace for Alerts & Notifications Jobs run in Provisioning

Symptom

How to Generate to Create Rule Trace for  Alerts & Notifications Jobs run in Provisioning

Rule trace log is blank when tracing Alerts and Notifications Jobs

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Create rule trace to capture alert job log
  2. After job is completed in provisioning
  3. Download report
  4. Rule Trace report is blank

Cause

Configuration

  • The Job owner not assigned in rule trace
  • Rule does not trigger as expected

Resolution

To ensure the logs from a provisioning job is capture in rule trace:

  • Ensure the rule is triggering correctly on its own
  • Specify the job owner in the rule trace : 
    • 2510994 - How to use Rule Trace
    • 2602486 - Rule trace not capturing logs for all rules 

For example: The alert job is created by someone in your company, that person must be added in the rule trace.

Alternatively, to make this simple, if you have access to provisioning, you can delete the existing alert job and create a new one with yourself as job owner, then you can add yourself in the rule trace.

Or  Via :2512570 - Creating an HRIS Sync Job in SAP SuccessFactors Via Scheduled Job Manager or Provisioning 

FAQ - Additional Information

Q) Which Implementation Guide can I find more information on this topic?

A) Guide: Guide: Implementing Business Rules in SAP SuccessFactors

 Chapter:  Creating Business Rule Execution Logs

A) Guide: Guide: Managing Scheduled Jobs

 Chapter:  Notes on Some Common Job Types

See Also

  • 2856599 - Rule Scenario Base Objects Used in Alert Triggering Rules for Employee Central Data Objects - Generate Alerts for Employee Central Data
  • 2257064- Employee Central - Business Rule Execution Log
  • 3400528- How To Create probation-period-end-date Alert Rule
  • 2697132 - EC Alerts: How to correct stored Alert after the Business Rule has been changed
  • 2156278: How to Set Up EC Alerts and Notifications Using Business Rules
  • 2315275 - Employee Central - Workflows & Alerts FAQ
  • 2156278 - How to set up EC Alerts and Notification using Business Rules
  • 2312196 - Receiving EC Alert and Notification When the Business Rule IF Conditions are no Longer Met
  • 2302229 - Receiving Multiple EC Alerts and Notifications
  • 2757863 - Manage Alerts and Notifications tool 
  • 2984112 Is it possible to see who received an EC Alert Notification?
  • 2913049 Alert is not sent after the employee's termination - Employee Central
  • 3322740 How To Create Alert Rule For Custom Probation End date Field in Employment Details
  • 3400528 How To Create probation-period-end-date Alert Rule
  • 2472648 - Check Tool: How to check your SuccessFactors configuration
  • 3319018 - How To Enable Feature Data Inspector
  • 3091459 - Service Layer Logger FAQ - CS2H2022

Keywords

Rule trace, rule log, alerts and notifications, provisioning jobs, blank rule log, , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Problem

Product

SAP SuccessFactors HXM Suite Core 2205