3229124 - System is Showing the Warning 'Quantity entered exceeds delivered quantity for item XX in sales order XYZ' When Creating Customer Return Notification

You are trying to create New Customer Return Notification based on a Sales Order with a Kit or an Outbound Delivery. When you select both the Kit Header and the Kit Items and proceed to the next screen, you see that the Kit Items of the Sales Kit are duplicated. Also, the system displays for the duplicate Kit Item the following warning messages:

• Quantity entered exceeds delivered quantity for item XX in sales order XYZ (XX represents the Item ID and XYZ represents the Sales Order ID).
• Quantity entered exceeds delivery qty for item AA in outbound delivery ABC  (AA represents the Item ID and ABC represents the Outbound Delivery ID).
• Quantity entered exceeds delivered quantity for item YY in sales order XYZ (YY represents the Item ID and XYZ represents the Sales Order ID).
• Quantity entered exceeds delivery qty for item BB in outbound delivery ABC (BB represents the Item ID and ABC represents the Outbound Delivery ID).

SAP Business ByDesign

1. Go to the Inbound Logistics work center.
2. Navigate to Common Tasks and select New Customer Return Notification.
3. Enter the Sales Order ID or the Outbound Delivery ID.
4. Click Go.
5. You can see all Line Items are listed including Kit Header and the Kit Items.
6. Select all rows and click Next.
7. You can see the System has copied the Kit Header and the Kit Items. You also notice the Kit Items are listed double whereby the system has highlighted the duplicate Kit Items and displays the warning message mentioned above under symptom.
8. You further notice that you cannot edit the Quantity of the Kit Items listed under the Kit Header whereas this is possible for the duplicate Kit Items.

This is not a bug, but an enhancement that was introduced as part of 2005 release. You can now select the sales kit header to Return the whole Kit or just the individual Sales Kit Item.

When you select both the Kit header and the Kit Items, you indicate you are returning the whole kit (including all Kit Items) and the individual Kit Items you selected. Since the Quantity is now more than the Quantity in the Outbound delivery / Sales Order, the system is correctly warning you that the Quantity you have entered is more than the Quantity you have delivered.

The system is working as designed.

In this case when you select both the kit header and the listed kit items, you are actually returning the kit as a whole (which means it should contain both the sale kit header and the sales kit items) and also the individual sales kit items.

If you would like to return the Sales Kit, please just select the Kit Header alone and the Kit Items will be added automatically in the next screen. And if you only intend to return individual Kit Item, please select these as desired and go to the next screen.

Note 1: If you select the Kit Header and also the Kit Items and you proceed to the next screen where you get the warning messages, you can just remove the duplicate Kit Items.

Note 2: When you select the Sales kit header for return, you are not allowed to change the quantity of the sales kit Item. As changing the Kit Item quantity may result in a Sales Kit integrity issue, the Kit item Quantity is in this scenario not editable.

Quantity entered exceeds delivered quantity for item * in sales order *
Quantity entered exceeds delivery qty for item * in outbound delivery *

, KBA , AP-IDP , Inbound Delivery Processing , AP-CRP , Customer Return Processing , Product Enhancement