Symptom
You are splitting the revenue for an opportunity at header level. The amount per revenue partner is showing 0.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales work centre
- Go to the Opportunities view
- Open a relevant opportunity
- Use the flag 'Schedule Revenue at Header'
- In the facet Schedule Revenue Splits, in the pane 'Revenue Split Partners' add at least one person. For our example, add partner A with 70% and partner B with 30% (A & B represent the partner's names)
Result: after save, the value is still showing zero, despite having a value maintained for the opportunity.
Cause
You have not yet set the Revenue Schedule.
Resolution
Prerequisite: the 'Revenue Schedule' pain needs to be set as visible.
- repeat steps 1 - 5 as above
- In the pane 'Revenue Schedule', click 'Add'
- Decide on the details as needed
- Save.
- Now the value gets calculated accordingly.
See Also
- KBA 2119334 - Revenue Splits Does Not Show Any Values In Opportunity
- KBA 3075438 - Unable to Edit Revenue Schedule
- Help Portal: Schedule Revenue at the Header Level
Keywords
KBA , LOD-CRM-OPP , Opportunity Management , Problem
Product
SAP Cloud for Customer core applications 2205