SAP Knowledge Base Article - Public

3229441 - The option to select hierarchy levels disappear from the charts in SAP Analytics Cloud (SAC)


  • The hierarchy icon is getting disappeared, and some times customer is able to see less levels in the hierarchy.
  • A temporary fix can be to resave the story, but after a while the issue appears again.


  • SAP Analytics Cloud (Enterprise) 2021.20.10

    Reproducing the Issue

    1. Logon to SAC.
    2. Open a Story with multiple widgets.
    3. Make sure that the widgets contain Hierarchy and the option to select a Hierarchy level is there. 
    4. Notice that sometimes the Hierarchy level selection option disappears, or you can select less levels than before.


    The issue is currently under investigation by development.


    The issue is currently under investigation by development.

    See Also

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    SAC, hierarchy, display, appears, disappears, level, parent, child, not visible, select, selected, drill , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem


    SAP Analytics Cloud 1.0