SAP Knowledge Base Article - Public

3229567 - [Onboarding] Start button is not available to complete Personal data collection step

Symptom

  • When we click on "Provide your details to get onboarded" card to complete the personal data collection step, there is No start button

Environment

SAP SuccessFactors Onboarding 

Reproducing the Issue

  • Login as external candidate
  • click on "Provide your details to get onboarded" card to complete personal data collection step
  • There is No start button available

Cause

There are two causes for this issue:

  • Permission issue
  • To Do settings issue

Resolution

Please make sure the external user has following permissions:

  • Onboarding or Offboarding Object Permissions -> Process (View/Edit)
  • Onboarding or Offboarding Object Permissions -> Process trigger (View/Edit)
  • Onboarding or Offboarding Object Permissions -> Onboarding data collection user configuration (View/Edit)
  • Onboarding or Offboarding Object Permissions -> Onboarding data collection configuration (View/Edit)

Please check the To Do settings:

Manage Home Page --> Todo settings --> General settings -> Show pending to-do items starting 'X' days before they are due

Please make sure this value is set according to a higher value (ex: 30 days, 90 days etc). 

Keywords

Personal data collection, start button not visible, start button, Onboarding, To Do setting, For you today , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding 2205