SAP Knowledge Base Article - Preview

3229734 - Error "Rule container does not exist" when trying to determine support team automatically.

Symptom

  • Support team not automatically determined when creating an incident from the managed system.

  • Message : Processing AI_SDK_TEAM_MAIL_DET started
    Rule container does not exist
    Action could not be successfully executed. 

  • Support team determination using PFAC rule does not work. 



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Environment

SAP Solution Manager 7.2


Product

SAP Solution Manager 7.2

Keywords

PLOG, ZMIN_STD_FIND_TEAM_SEND_EMAIL, SMIN_STD_FIND_TEAM_SEND_EMAIL, PFAC, Managed System, Create Support Message

, KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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